Mumbai. 14 May 2020. GVK-MIAL managing Chhatrapati Shivaji Maharaj International Airport (CSMIA) has been recognized under the Best Airport Staff in India & Central Asia 2020 by Skytrax. The Indian hospitality culture resides in the DNA of the airport staff which has been recognized for their combined high-quality of service delivered across front-line positions at the airport including employees working for Customer help/Info counters, Immigration and Security as well as the food & beverage outlets and others. The airport also ranked amongst the top 10 best airports worldwide under the 40-50 million passenger’s category.
CSMIA has always been at the forefront when it comes to delivering service at the airport to its passengers. The staff at the airport are warm, friendly and will always go out of their way to service to any need of the passengers to provide them ease and comfortable transit through the airport. CSMIA holds passengers as their top priority and has gone to great lengths in offering airport assistance that ensures comfort and safety of the passengers. The World Airport Awards by Skytrax are regarded as a quality benchmark for the aviation industry, assessing customer service and facilities across over 550 airports. The award lauds CSMIA’s efforts in delivering superior customer experience and providing the best services for its passengers.
Even during these trying times, CSMIA continues to operate with a curtailed staff to handle repatriation flights and safeguard the well being of the passengers. Furthermore, CSMIA is protecting its employees by providing them with PPE kits, including masks, hand gloves, amongst others. The airport staff has been well equipped and sensitized of the current pandemic, thus ensuring that the various SOPs placed at the airport are followed. Furthermore, the airport will be assigning their personnel to assist travelers at the self-check-in kiosks to help with the boarding copy and other details along with keeping a close watch on the new way of functionalities of passengers & operations and will duly improvise on the observations made, once services resume.
CSMIA is continuously working towards the well being and safety of its passengers and ensuring it assists them with high-quality standards as service is part of the DNA of the airport. CSMIA was recently honoured Best Airport by Size and Region in over 40 million passengers in the Asia Pacific category, by the Airport Council International (ACI) World. This recent award further reaffirms CSMIA’s vision of forward-looking, which offers an assortment of world-class services to the passengers and making efforts in rendering travel to and from Mumbai as the most desirable and elevating experience.