February 15, 2017: Rolls-Royce has announced plans to open its first Service Delivery Centre (SDC) in India to deliver improved support for over 750 defence engines that power the aircraft of the Indian Armed Forces. The new facility will be located at the Manyata Technical Park in Bangalore and will offer localised engineering and technical support designed to improve frontline capability for the Indian Air Force and Navy.
The Service Delivery Centre (SDC) will be offer expertise in fleet management, service engineering and supply chain co-ordination as well as being the base for Field Service Representatives that can be quickly dispatched to frontline bases in India to provide expert technical support. The SDC will also offer improved support for manufacturing, assembly and test for our longstanding partner Hindustan Aeronautics Limited (HAL).
Dr Glenn Kelly, Rolls-Royce Vice President Customer Business India – Defence, said, “The announcement of our first Rolls-Royce Service Delivery Centre in India demonstrates our commitment to providing the best support possible for the Indian Armed Forces and our partners at HAL. The SDC model has been proven to bring greater levels of responsiveness to our customers and drive higher levels of engine readiness and availability.”
The new SDC is based on a highly successful model initially developed and operated by Rolls-Royce at Royal Air Force Marham, UK. The support system puts engineering and services staff close to the customer, working closely and collaboratively to increase efficiency and communication.
Further SDC have been opened in the UK and, recently, in the US in support of the Adour engines powering the Navy’s T-45 Goshawk trainer fleet.
The SDC will provide support for a wide range of Defence engines in service in India, including the Adour, which powers both the Hawk Advanced Jet Trainer and the Jaguar combat aircraft, The Gnome (Sea King), and the Dart (HS748), and has the capability to expand to cover new engine fleets as required.