• PaxLink enables airlines to manage different modules of passenger services within one integrated cloud-based platform
  • Streamlines operations and improves efficiency
  • Manages Star Air’s growing passenger base at an optimal cost with the highest reliability

Singapore. 12 November 2020. India-based Star Air is transforming its technologies for passenger processing by implementing Collins Aerospace’s ARINC PaxLinkSM Passenger Service System. With this solution, Star Air can manage reservations, inventory, distribution and departure control with one integrated cloud-based system — saving time and resources associated with managing multiple systems.

With PaxLink, airlines can select from a number of modules to create a tailored solution that streamlines passenger check-in, boarding, flight load planning, online reservation sales, inventory management and distribution through online travel agencies (OTA). In addition, PaxLink kiosk integration and digital check-in minimize queues and the need for check-in desks.

“As we see more airlines modernize with digital transformations, PaxLink is a key solution in helping airlines to better manage its broad array of passenger service needs through one interface,” said Clotilde Enel’Rehel, general manager for Commercial Aviation & Network Services for Collins Aerospace. “By integrating connectivity, Star Air can more efficiently manage its growing passenger base at a lower cost with the highest reliability.”

The scalability and flexibility of PaxLink also easily enables Star Air and other airlines to participate in the UDAN (Ude Desh ka Aam Naagrik ) scheme — a central government initiative to improve air connectivity in India and inspire more citizens to travel domestically. Star Air can now comply with all UDAN route guidelines, selling classes and fare restrictions as well as gain alignments with IATA-one order and DGCA industry regulations.

“We were looking beyond a Passenger Service System vendor – we found Collins Aerospace to be the reliable business partner who could support Star Air in our journey towards operational excellence,” said Ajay Bhatkal, chief information officer for Star Air. “PaxLink’s robust system, seamless migration and integration, together with its flexibility to be customized according to our requirements will help Star Air meet the challenges of today and demands of tomorrow.”

PaxLink is currently used by more than 20 airlines and handling agents across the world to streamline operations and improve efficiency.