Air travel in India is more frequent than ever, and airports are having to adapt quickly. With more people moving through terminals each day, even small delays can turn into long queues if systems don’t keep up. Passengers expect journeys that move smoothly, while airport teams continue to run daily operations as major upgrades takes place. In this environment, operational efficiency and seamless collaboration are no longer optional—they are essential. SITA is helping airports and airlines tackle these challenges by creating a connected, digital ecosystem where every stakeholder can work together in real time.
Across 61 airports in India and more than 1,000 globally, SITA’s solutions combine AI, biometrics, and integrated management tools to simplify passenger processing and airport operations. From check-in kiosks and baggage drops to airside coordination, these systems allow airports, airlines, Air Navigation Service Providers (ANSPs), regulators, and technology partners to share data instantly. The result is smoother passenger journeys, fewer bottlenecks, and better-informed operational decisions.
The impact goes beyond day-to-day efficiency. By enabling predictive and collaborative operations, these digital platforms help airports scale safely and adapt to fluctuating passenger volumes. For staff, this means clearer workflows and less firefighting. For passengers, it translates to shorter queues, faster processing, and a more reliable travel experience.
India’s aviation ambitions demand airports that are not just bigger, but smarter and more resilient. Through collaborative, digital-first approaches, SITA is helping the country build facilities that can handle today’s growth while preparing for tomorrow’s challenges.
Annexure
Global Reach
- Employs more than 5,100 people world wide Serves over 2,200 customers worldwide
- Technology is used at more than 1,000 airports, 19,600 aircraft, and 70+ governments
- Handles nearly half of all global air transport data exchange
- Supports over 5,000 biometric touchpoints around the world
- Provides real-time operational insights and consistent passenger experiences for airports and governments
India Aviation Snapshot
- India is the world’s third-largest aviation market
- Served 411 million air travellers recently
- 174 million were origin–destination passengers
- Aviation contributes USD 53 billion to India’s GDP
- Digital transformation is critical to pace with this growth
SITA in India
- Running one of India’s largest aviation technology programs
- Cloud-based passenger and baggage solutions being rolled out at up to 50 AAI airports
- Expected to cover more than 3,500 touchpoints
- Supports 61 airports with check-in, self-service, and baggage management platforms
- Helps 65+ airlines comply with Government of India API rules
- Employs over 1,135 staff across India
- Operates a 24/7 Global Command Centre in Delhi
- Manufactures equipment locally under the Make in India initiative
Biometric and Digital Identity
- 17 airports currently using DigiYatra
- 10 more airports planned to join
- Supports travel based on biometrics
- Long-term goals include:
- Single check-in and walk-through journey
- Trusted digital identities
- Automated border processing
- Real-time baggage tracking
- Connected onward travel
