• Display of live waiting times at touch points empowers passengers to better plan their travel through the airport
  • Data from the queue management solution helps the BLR Airport team prepare to manage passenger flow, decongest bottlenecks and plan resources efficiently
  • 200 sensors capture passenger flow data at departure gates, check-in, Immigration, Security Hold Areas and Visa on-arrival areas

Bengaluru. 07 September 2020. Bangalore International Airport Limited (BIAL), with Xovis as its implementing partner, rolled out the tech-enabled Queue Management System at the Kempegowda International Airport, Bengaluru (KIAB/ BLR Airport) to reduce waiting times, enhance operational efficiency and better manage passenger flow during peak hours.

In addition, the Xovis PTS, a state-of-the-art passenger flow management system, will display live waiting times on the screens at processing points, leading to lowered levels of stress for passengers. This system empowers internal teams to plan resources well in advance with historical data available from the solution.

The Xovis 3D sensors will capture passenger flow coordinates at departure gates, check-in, immigration, Security Hold Areas of both domestic and international flights as well as Visa sections.

“At BIAL, our aim is to make BLR Airport the most digitally advanced and efficient airport in the world. This system is part of BIAL’s vision to enable journeys, create experiences and touch lives as part of the gateway to a new India,” said Jayaraj Shanmugam, Chief Operating Officer, BIAL.

“We hope this is the first of many happy collaborations between BIAL, our team and IDDS – our partner in India. The ribbon-cutting ceremony last Friday was a significant moment, it reflected the collaboration and camaraderie we have experienced throughout this exciting project. We look forward to continuing this collaboration should there be a need for system extensions,” said Xovis CEO, Andreas Fähndrich.